Refunds and Withdrawal
Last updated: 17 October 2026
What you can claim if something goes wrong with an order, and how to ask for it.
Refill terms
If the count drops within your refill period, we top the shortfall back up at no cost, up to the quantity delivered. The period is set by the package's USD list price (30 days if the list price is under $100, 90 days from $100 to $299.99, and 365 days at $300 and above) and starts when delivery finishes. An order placed before these terms keeps the refill terms stated when it was placed; an order placed while the site stated a refill on every package keeps that refill on the terms stated when it was placed. Ask on WhatsApp with your order number.
Orders we fail to deliver
If an order is not delivered within the time stated on its page, you are refunded in full. An order placed while its package card stated a fixed start time is also refunded if that start time was missed. Refunds go back to the original payment method and may take a few working days to appear, depending on your provider.
Right of withdrawal (EU consumers)
EU consumers generally have 14 days to withdraw from a distance contract. For digital services that right ends once performance is complete, provided you expressly consented to immediate performance and acknowledged losing the right. The confirmation at checkout contains that statement. If delivery has not yet started, you can still withdraw.
How to claim
Message us on WhatsApp (the WhatsApp button on every page) and give three things: the email you ordered with, the username the service was for, and the reason. A person from our team answers in the same conversation. Requests are handled in order.